Privacy Policy

This website (“Site”) is operated by Serkan Plast SRL (“Serkan Plast”, “we”, “us”).

• Data controller: Serkan Plast SRL
• Address: Muncești 799, Chișinău, Moldova
• Contact (privacy): info@serkanplast.com
• Phone: +373 (22) 85 42 29

This Privacy Policy explains how we collect, use, disclose, and protect personal data when you:

• visit the Site,
• contact us via forms, email, phone, or WhatsApp,
• request catalogs/technical documents,
• submit inquiries or RFQs,
• apply for distributorship/partnership,
• interact with embedded content (e.g., Instagram), and
• subscribe to updates (if offered).

Depending on how you use the Site, we may collect:

A. Data you provide

• Identity/contact: name, surname, company, title, email, phone
• Inquiry content: messages, product interests, project details, attachments
• Commercial details (B2B): company address, VAT/tax number, delivery preferences (if applicable)

B. Data collected automatically

• Device and usage: IP address, browser type, pages viewed, approximate location (city/country), timestamps, referring URLs
• Cookies and similar technologies (see Section 8)

C. Data from third parties (limited)

• Analytics/measurement providers (aggregated usage stats)
• Social platforms (when you interact with embedded content)

Note: We do not intentionally collect special categories of personal data (sensitive data). Please do not submit sensitive data via Site forms.

We process personal data for the following purposes:

1. Responding to inquiries and providing quotations / product information
2. Customer and relationship management (B2B communications, distributor onboarding)
3. Providing requested resources (catalogs, technical sheets, installation guides)
4. Site operation, security, and fraud prevention
5. Improving the Site (performance, usability, analytics)
6. Legal compliance (recordkeeping, responding to lawful requests)
7. Marketing communications (only where permitted/consented; see Section 7)

These purpose disclosures support transparency under applicable data protection law, including GDPR where applicable.

We rely on one or more legal grounds depending on the context:

• Contract / pre-contract steps
• Legitimate interests
• Consent (e.g., non-essential cookies, direct marketing where required)
• Legal obligation
• Establishment, exercise, or defense of legal claims where necessary

Where GDPR or similar data protection rules apply, these disclosures support transparency obligations for website visitors and business contacts.

We may share personal data with:

• IT/hosting providers (e.g., hosting, CDN, website infrastructure)
• Analytics providers (only as configured; ideally with IP masking and consent where required)
• Communication tools (email service provider, CRM, customer support tools)
• Professional advisors (lawyers, accountants) where necessary
• Authorities / courts where legally required

We do not sell personal data.

International transfers: Your data may be processed in countries other than your own depending on our vendors’ infrastructure. Where required, we use appropriate safeguards (e.g., contractual protections and security measures).

If we offer newsletters or promotional messages:

• We will send them only with your consent or another lawful basis permitted by applicable law.
• You can opt out at any time using the unsubscribe link or by emailing info@serkanplast.com

The Site uses only cookies and similar technologies that keep it working: basic functions, security and your language choice. It does not use analytics or advertising cookies.

We retain personal data only as long as necessary for the purposes listed above, then delete or anonymize it, unless a longer retention period is required by law or necessary for establishing/exercising legal rights (e.g., dispute handling).

We apply reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no system is 100% secure.

Depending on applicable law, you may have rights such as access, rectification, erasure, restriction, portability, objection, and the right to withdraw consent where processing is based on consent.

To submit a request, contact us at:

• Email: info@serkanplast.com
• Postal address: Muncești 799, Chișinău, Moldova

Include sufficient information to verify your identity and clearly describe your request.

We may request additional information to confirm identity and process your request in line with applicable law.

The Site is not directed to children. We do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time. The “Last updated” date will change accordingly. Material changes will be posted on the Site.